Introduction:

At Incalida, we are committed to protecting the privacy and security of our customers' information. We understand that your privacy is important, and we strive to be transparent about the data we collect and how we use it. This Privacy Policy explains how we collect, use, and protect your personal information.


Types of Information Collected:

We collect information about your shop products and merchant information, such as your site, phone, and name from Shopify. We do not save this information on our server. We only call this information on-demand from Shopify and pass it to our AI-powered service, Incalida. We also save the conversations between customers and our chatbot, powered by GPT, for shop managers to check and improve their services and products.


How Information is Collected:

We save the information as encoded text for security purposes while calling customers with Incalida.


How Information is Used:

We collect the chats between customers and Incalida for shop managers to improve their services or products.


Sharing of Information:

We do not use your information for advertisement or share it with any third party without your agreement as a merchant.


Data Security:

Incalida recognizes the phone number that the customer called and identifies the merchant who owns that number. All conversations between customers and Incalida will be coded and saved in a database. We work with professional providers to ensure the security of your data. We do not pass demographic data to AI engine.


Retention of Information:

We save the information until the merchant requests that we delete it and deactivate their Incalida account.


Customer Rights:

As a merchant, you have an admin panel to manage your information as you see fit. We are working on developing a dashboard for you to better use your data. You can deactivate your account whenever you want.


Changes to the Privacy Policy:

We will send an email to our users about any changes to our privacy policy. It is essential that merchants visit our privacy policy every month to keep up with the latest changes.


Contact Information:

If you have any questions or concerns regarding our privacy policy, you can contact us via email or phone number. We also have a form on our website that you can fill out to reach our support team.